Recall Scripts

Client: Suave Dental

Timezone: California, USA (GMT-7)

Objective: Book Appointment

Voicemail Script

Hello [PATIENT NAME], This is [YOUR NAME] calling from CDC Dental Center. Our records indicate you are now due for your (dental examination and / or hygiene treatment) and we would like to reserve an appointment for you.

[PATIENT NAME], as there are a limited number of hygiene appointments available - I would like to try

and schedule an appointment for you that is as convenient as possible before the schedule fills

up further.

Please call our office at your phone number to schedule an appointment as soon as would be

convenient for you.

Looking forward to hear

ring from you - thank you.

Opening Statement

Hello [PATIENT NAME] ,

This is [YOUR NAME] calling from CDC Dental Center. Our records indicate you are now due for your (dental examination and / or hygiene treatment) and we would like to reserve an appointment for you.

[PATIENT NAME], as there are a limited number of hygiene appointments available - I would like to

schedule an appointment for you that is as convenient as possible.

-- Wait for confirmation --

-- Answer Questions, Then move to Scheduling --

Scheduling

-- Go to Scheduling --

*when scheduling appointment:

As I am looking at the calendar, we have a few openings on [SUGGEST TWO DAYS], would either of those work for you?

-- Get response and select the appropriate day; Book for the soonest available time if possible --

Great, we can put you down for [DAY]. Now would you prefer a morning or afternoon appointment?

-- Discuss available times and select the appropriate time --

Excellent. To confirm, we will be scheduling you for your (dental examination and / or hygiene treatment) on [INSERT DAY] at [INSERT TIME]?

-- Once confirmed, move to closing --

Closing Statement

Thank you again [PATIENT NAME] for taking the time to book your (dental examination and / or hygiene treatment)

We look forward to seeing your in our practice on [INSERT DAY AND TIME].

Do you have any additional questions for me?

-- Answer then end the call --

Great. Thank you for your time, [PATIENT NAME].

Frequently Asked Questions

Warm Transfer

Energy, enthusiasm. SMILE on the call :)

Patient is talking above you → Warm Transfer
Patient is asking more technical question than you have answers for → Warm Transfer
Patient requires something from the front desk → Warm Transfer
Patient speaks in a different language than you → Warm Transfer

“Thank you [PATIENT NAME], I’d like to transfer you to the front desk to have them help you with all of this. If I cannot connect with them, I would like to come back and continue booking your appointment. The front desk will call you back as soon as they’re available, does that work well for you? - I would like to connect us now”

Hours of operations?

M-ST: 9AM - 6PM